Ch. 1. Information systems -- Ch. 2. Strategy and information systems -- Ch. 3. Business information technology -- Ch. 4. Distributed systems, networks and the organization -- Ch. 5. The Internet and the World Wide Web -- Ch. 6. Electronic commerce and business -- Ch. 7. Decision support and end-user computing -- Ch. 8. File organization and databases for business information systems -- Ch. 9. Control in information systems -- Ch. 10. Information systems development: an overview -- Ch. 11. The systems project: early stages -- Ch. 12. Process analysis and modelling -- Ch. 13. Data analysis and modelling -- Ch. 14. Systems design -- Ch. 15. Detailed design, implementation and review -- Ch. 16. Systems development: further tools, techniques and alternative approaches -- Ch. 17. Expert systems and knowledge bases